Shipping & Returns

Returns Policy
You may return most new items, within 30 days of delivery for a full refund.  Rubber material cut to customer length is NOT returnable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping cost based on your postcode in Australia. In some cases, depending on the final package volume of your order a partial shipping refund may be given.

Please also note that the shipping rates for many items we sell are based on cubic weight, as the size of the item determines the shipping cost rather than the physical weight.

For small items under 5kg, road freight satchels are used, so no P.O. Boxes please.

International buyers will need to Contact Us for a shipping quote.